Answered By: Jennifer Harris
Last Updated: Nov 17, 2016     Views: 39

If you are unable to open an article you found using one of the library's databases, there could be several causes.

One cause could be that the article you are trying to open is not available in full text. Some of our databases include only citation information for articles, not the full article, in which case you would need to request the article via InterLibrary Loan.

Check the status of the database you are trying to use to determine if the problem may be due to a known issue that we are working to correct, if the database may be down or disrupted for maintenance, if there is an outage, etc.

Visit our Troubleshooting Tips page for more information and if you continue receiving an error message when you try to open the article, please report the problem to us.

Contact a librarian at ask@snhu.libanswers.com or 844-684-0456 if you need immediate assistance.

You may also want to consider:

About FAQs

About FAQs

Frequently Asked Questions (FAQs) are a self-serve option for users to search and find answers to their questions. 

Use the search box above to type your question to search for an answer or browse existing FAQs by group, topic, etc.

Tell Me More

Link to Question Form