Answered By: Jennifer Harris Last Updated: Jul 10, 2017 Views: 116
Are you using Google Chrome as your browser?
If so, this issue may be due to a bug within the browser. The bug has been reported to Google but in the meantime, please try using an alternative database like Mozilla Firefox, Safari, or Internet Explorer.
If you are not using Google Chrome, please try clearing your cookies and cache.
If the problem persists please contact the reference desk at firstname.lastname@example.org or 844.684.0456 (toll free) for more help accessing the resources you need.
You may also want to consider:
Frequently Asked Questions (FAQs) are a self-serve option for users to search and find answers to their questions.
Use the search box above to type your question to search for an answer or browse existing FAQs by group, topic, etc.