Answered By: Elyse Wolf
Last Updated: Nov 27, 2017     Views: 6

If you are using the library's multi-search (the main search box on the library's homepage) and after clicking on "Full Text Finder" the screen opens up to a white blank screen check to see if there is a ribbon near the top of the page.  In the middle of the ribbon the text "If the page does not display, then open the page in a new window" should appear with a hyperlink to the article.  Click on that link and the article should open in a new window or tab. 

Screenshot of the ribbon that sometimes will appear at the top of a blank white page after clicking on "Full Text Finder"

If you are still experiencing issues accessing the resource please contact the reference desk via chat, email at ask@snhu.libanswers.com, or phone at 844.684.0456 (toll free).  You can also submit a report about the problem

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