Answered By: Elyse Wolf Last Updated: May 29, 2018 Views: 59
Interlibrary loan staff most often cancel requests when we cannot find a library who can provide the requested item. We may also cancel requests that we cannot fill by the date specified in the “Cancel if not filled by” field on your ILL request.
If ILL staff fill a book request via purchase, whether in ebook or print format, we still must cancel the ILL request, and send a cancellation email, as the request is filled via a method outside the usual ILL workflow.
In each of the above cases, we will communicate the reason for cancellation via email.
You can cancel any request with a status of Submitted at any time via your ILL user portal.
Still have questions or concerns? You can contact the Interlibrary Loan Office at 603.645.9605 8:30 am EST - 4:30 pm EST Monday through Friday or via email at firstname.lastname@example.org.
You may also want to consider:
Frequently Asked Questions (FAQs) are a self-serve option for users to search and find answers to their questions.
Use the search box above to type your question to search for an answer or browse existing FAQs by group, topic, etc.