Answered By: Jennifer Harris
Last Updated: May 10, 2018     Views: 1667

You can find information about the IT Department on campus by visiting their website, you can browse the IT's service portal, chat with the IT Help Desk using their "Chat with Technology Help Desk" feature, or call 1.855.877.9919.

IT Help Desk walk-in locations include Exeter Hall (Technology Help Desk and Repair Services), the Wolak Library Learning Commons building (IT Solutions Service Desk), and the Former A/V Media Suite (ITS Video Production Studio). Please visit their website for walk-in hours.

Wolak Library Learning Commons IT Help Desk Services

Repair Services

Repair Services Provided: Students

  • Virus & Malware Removal
  • Operating System Upgrades & Reinstallations
  • Hardware Upgrades
    • Memory installs, hard drives, graphics cards, etc.
  • Software Repairs
    • Installations, updates, upgrades, etc.

Repair Services Provided: Staff

  • Data back-up, hardware support, software support

Repair Services NOT Provided: Students/Staff

  • Duel-Boot Operating System Configurations
    • Parallels, boot camp
  • Customer Hard-Drive Partitioning
  • Custom Computer Requests
    • Overclocking, Linux, non-Mac OSX, non-Windows OS, Raspberry Pi’s
  • Repairing Cellphones and Tablets
  • Repairing Staff’s Personal Machines
  • Installing Programs Assigned as Coursework

Walk-Up Services 

Walk-Up Services Provided: Students

  • Student Check-Ins/Check-Outs
    • Ticket creation, updates, escalations, ticket closures
  • Device Registrations
    • Laptops, gaming systems, smart devices, streaming devices, anti-virus installs
    • Campus manager registrations for one-off devices
  • Basic Troubleshooting & Virus Removal
    • Cache, cookies, flush DNS, CCleaner, ADWcleaner
  • Software Installs
    • MiniTab, Office, Java, specialized student programs
  • Mobile/Cell Phone Support
    • Network registrations, email applications, basic troubleshooting
  • COCE/UC Systems
    • eBook access, eBook registrations, Pearson
  • System Updates
    • Basic windows updates, drivers, add-ons extensions
  • Printer Assistance
    • Checking AD permissions, check balance on Penmen accounts, associating IDs, manually associating IDs w/ Penmen account, web-prints, hardware/firmware checks, scheduling visits with Toshiba vendor

Walk-Up Services Provided: Staff

  • PGP Lockouts
    • Account unlocks, password resets, flagged accounts, domain removal/add
  • Device Registrations
    • Laptops, iPads, Phones
  • Walk Up Troubleshooting
    • Blue screens, hardware, software, email issues, department specific/unapproved technology, basic software installs, office programs
  • LLC “lost and found” technology for new staff members from old staff members
  • Personal computer issues, non-SNHU endpoints
  • Student Workers
    • Direct workers to RF/ACC labs for printer upkeep

Walk-Up Services NOT Provided: Students/Staff

  • Hardware Repairs
  • Installing Programs Assigned as Coursework

 

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