Answered By: Jennifer Harris
Last Updated: Mar 02, 2017     Views: 336

SNHU librarians are available to answer your reference and research questions by phone, email, chat, text message, or in person during the times listed here. The 24/7 Chat with a Librarian service allows SNHU students, faculty, and staff to get reference and research help when SNHU Librarians are off duty.

If you are using the 24/7 Chat with a Librarian service, you will be chatting with a librarian from another academic institution or from a national 24/7 cooperative reference service. SNHU librarians may follow up on those chats with additional information after your chat with a non-SNHU librarian. You are also encouraged to email a SNHU librarian anytime to receive email assistance during our next available hours. 

To use the 24/7 Chat with a Librarian service, click on the gold "Chat 24/7 with a Librarian" button at the top of this page outside the hours that SNHU librarians are available at the reference desk. You will automatically be connected to a page with a short form for you to fill out. After filling out the form, click "Connect" and a librarian from another academic institution or the cooperative reference service will be with you shortly. Please note that non-SNHU librarians do not have access to your library account information.

Alternatively, you can see if your question can be answered by:

  • Searching our FAQs to find the answers to frequently asked questions about the Shapiro Library, our services and resources, research help, and more.

  • Visiting our Troubleshooting Guide for help troubleshooting a technology or database problem, additional resources and contact information, etc.

  • Using a Research Guide to find books and ebooks, databases and journals, websites, research tips, and more resources to help you do research on a specific topic (e.g. Biology) or for a specific course (e.g. MKT 113).

  • Visit our Getting Started with Research Guide for generalized information on how to do research, evaluate sources, navigate the library website, use databases, etc.

Please note that priority is given to Southern New Hampshire University students, faculty, or staff and to questions about the Shapiro Library's resources and services.

About FAQs

About FAQs

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