Answered By: Jennifer Harris Last Updated: Jul 07, 2017 Views: 78
Personal computer firewalls can sometimes cause problems with the library's proxy server which can result in issues accessing and using library resources. If you use a firewall on your computer you may need to:
- Make exceptions in your firewall for the following domains: my.snhu.edu, ezproxy.snhu.edu, and webapps.snhu.edu
- Enable port http: 80
If you cannot adjust your firewall settings, it may be because you need an administrator password, or it could be that you have antivirus software installed (e.g. Norton Antivirus or McAfee) that is overriding your computer's firewall settings. In that case, you may need to go to help documentation for your antivirus software.
If adjusting your firewall doesn't work, you may need to contact your Internet Service Provider (ISP) to ensure that you have access to SNHU domains.
- Understanding Windows Firewall Settings
- How to Open a Port in Windows Firewall
- Firewall Settings in Mac OSX Lion
- Norton Antivirus Tech Support
- McAfee Antivirus Tech Support
Please note that if you are on a work computer, you may need to contact your company's help desk or IT staff to see if the firewall can be adjusted to allow you to access the library's proxy server.
If you have any additional questions or need help adjusting your personal computer's firewall, you can browse the IT's service portal, chat with the IT Help Desk using their "Chat with Technology Help Desk" feature, or call 1.855.877.9919. You can also submit a ticket with IT.
You may also want to consider:
Frequently Asked Questions (FAQs) are a self-serve option for users to search and find answers to their questions.
Use the search box above to type your question to search for an answer or browse existing FAQs by group, topic, etc.