FAQ: How do I request a book, book chapter, or article that the library does not own (place an interlibrary loan request)?

NOTE: If you currently have an open Interlibrary Loan request, please CHECK YOUR SNHU EMAIL every day in case we need to contact you about your request. Due to current reduced staffing, we recommend allowing the maximum time possible for processing your ILL requests.

You can request material not available through Shapiro Library via interlibrary loan This link opens in a new window.

1. Log in to mySNHU and navigate to the Shapiro Library homepage.
2. Select Interlibrary Loan from the left-hand menu.
3. You’re now logged in to your interlibrary loan (ILL) user portal.  You should see "Account Details – (your first name)" at the top of the page.
4. Click the "Create Request" button in the top-left corner of your ILL user portal.
5. You have three request options: "Article or Chapter", "Book", and "Other".  Select the most appropriate template and fill in all required information. Accurate and complete citation information helps ILL staff fill your request faster.
6. Click “Submit Request,” and the ILL staff will take it from there. You’ll receive a New Request Acknowledged email confirming your new request within a few minutes.
7. You will receive an email notification when your requested items are available.  Articles/chapters are delivered electronically via email, and book/media requests are delivered to the location you specify.

NOTE: Please check your SNHU email at least daily until you receive your copy request or your loan request is returned. We may need to contact you for clarification or updates about your request.

For more information, please view our ILL FAQs.

Still have questions or concerns? You can contact the Interlibrary Loan Office via email at ill@snhu.edu.