Answered By: Jennifer Harris
Last Updated: Jul 10, 2017     Views: 37

On-Campus and local students

After receiving email notification of your order's arrival, you may pick up your requested material at the Shapiro Library Information Desk. Please be prepared to provide your SNHU ID card as well as the title of the book. Material that is not picked up promptly will be returned to the lending library. Articles and other photocopies will be delivered directly to your Interlibrary Loan account.

Off-Campus students

Off-campus students will have interlibrary loan books shipped directly to their home address. The Shapiro Library will pay for outgoing postage. You will be responsible for paying return postage. Please note that we will send materials to the address we have on file--if your address has changed please update it under the "Update my Contact Information" link in your Illiad account and/or provide your new address in the "Notes" field when requesting an item.

For more information, please view our Policies and Frequently Asked Questions (FAQs).

Still have questions or concerns? You can contact the Interlibrary Loan Office at 603.645.9605 8:30 am EST - 4:30 pm EST Monday through Friday or via email at

You may also want to consider:

About FAQs

About FAQs

Frequently Asked Questions (FAQs) are a self-serve option for users to search and find answers to their questions. 

Use the search box above to type your question to search for an answer or browse existing FAQs by group, topic, etc.

Tell Me More

Link to Question Form