Answered By: Jennifer Harris
Last Updated: Jul 25, 2018     Views: 312

Book requests

Off-campus/distance students must provide the postal address where they prefer to receive their interlibrary loan books and media. The Shapiro Library will pay for outgoing postage.  You will be responsible for paying return postage.  The borrower is responsible for all items from the moment they are mailed from Shapiro Library until the moment they are received back at Shapiro Library.  This responsibility includes the physical condition of items and any replacement or processing costs that may be incurred. The Library will include a pre-addressed Library Mail return label in the package for the borrower’s convenience. The Library highly recommends adding USPS Tracking to packages or using a parcel delivery service (e.g., FedEx or UPS) for returns.

Article and book chapter requests

Articles and book chapters will be delivered electronically to your ILL user portal. When the request is filled, you will receive an email with the subject line “Article available in Article Exchange.”  You may click the link in the email and enter the included password to view the article immediately, or you may log in to your ILL user portal and click the “Available to view” link next to the request information.

For more information, please view our ILL FAQs.

Please note: you will need Adobe Acrobat Reader in order to open and read your documents. Click here to install this free software.

Still have questions or concerns? You can contact the Interlibrary Loan Office at 603.645.9605 8:30am - 4:30pm Eastern Time Monday through Friday or via email at ill@snhu.edu.

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