Answered By: Jennifer Harris
Last Updated: Nov 17, 2016     Views: 92

If you find a broken link in your Blackboard course, please follow these steps:

  1. Report the problem to your professor immediately. It is critical that you let your professor know about any broken links you find in your Blackboard course so that he/she is aware of the issue.

  2. If the broken link goes to a library resource, please report the problem to us. Include as much information as you know, including: course name, section, instructor's name, and the URL of the link you could not access.  We will get back to you as quickly as possible.  

If you need a library resource (an article, case study, database, etc.) immediately, please contact the Reference Desk at ask@snhu.libanswers.com or 844-684-0456 and we will get the item to you if possible. Reference desk hours are posted here.

If you know the name of the library database you need to access (e.g. Hoovers, Academic Search Complete, JSOR, etc.)  try going to the library's A - Z Database List to access the resource directly.  Use the alphabet near the top/middle of the page to find the database by name, or use one of the available drop downs to see databases grouped together by subject (e.g. Business), type (e.g. Open Access), or vendor (e.g. EBSCO).

If you don't know the name of the database, try copying the broken link into our link generator. This may correctly format the link with the library's proxy server prefix.

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