Answered By: Jennifer Harris Last Updated: Jun 21, 2017 Views: 243
If you receive the following error when accessing an EBSCO database:
Please try clearing the cookies in your browser.
If you are using an EBSCO database or trying to open a PDF from an EBSCO database and are unable to do so, please note that EBSCO's mobile platform does not currently work with smartphones (including iPhones and Androids).
If clearing your cookies does not work, check the status of the database you are trying to use to determine if the problem may be due to a known issue that we are working to correct, if the database may be down or disrupted for maintenance, if there is an outage, etc. or report the problem.
You may also want to consider:
Frequently Asked Questions (FAQs) are a self-serve option for users to search and find answers to their questions.
Use the search box above to type your question to search for an answer or browse existing FAQs by group, topic, etc.