Answered By: Jennifer Harris
Last Updated: Feb 28, 2017     Views: 48

Do you have a username longer than 18 characters (including the ".")?

Then you will need to shorten your username to 18 characters for your login to work. For example if your SNHU email is: benedict.cumberbatch@snhu.edu, then your Online Library Catalog username is: benedict.cumberbat. 

You may also want to check the status of the Online Library Catalog to determine if the problem may be due to a known issue that we are working to correct, if the Online Library Catalog may be down or disrupted for maintenance, if there is an outage, etc. If you are still having trouble, please contact the IT Help Desk for additional assistance.

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