Answered By: Jennifer Harris Last Updated: Apr 04, 2017 Views: 60
Do you have a username longer than 18 characters (including the ".")?
Then you will need to shorten your username to 18 characters for your login to work. For example if your SNHU email is: email@example.com, then your Online Library Catalog username is: benedict.cumberbat.
If you are still unable to log in, please try clearing your cookies and cache.
You may also want to check the status of the Online Library Catalog to determine if the problem may be due to a known issue that we are working to correct, if the Online Library Catalog may be down or disrupted for maintenance, if there is an outage, etc.
If you are still having trouble, please contact the IT Help Desk for additional assistance.
You may also want to consider:
Frequently Asked Questions (FAQs) are a self-serve option for users to search and find answers to their questions.
Use the search box above to type your question to search for an answer or browse existing FAQs by group, topic, etc.