Answered By: Jennifer Harris
Last Updated: Jul 03, 2017     Views: 103

Do you have a username longer than 18 characters (including the ".")?

Then you will need to shorten your username to 18 characters for your login to work. For example if your SNHU email is: benedict.cumberbatch@snhu.edu, then your Online Library Catalog username is: benedict.cumberbat 

If you are still unable to log in, please try clearing your cookies and cache.

You may also want to check the status of the Online Library Catalog to determine if the problem may be due to a known issue that we are working to correct, if the Online Library Catalog may be down or disrupted for maintenance, if there is an outage, etc. 

If you are still having trouble, you can browse the IT's service portal, chat with the IT Help Desk using their "Chat with Technology Help Desk" feature, or call 1.855.877.9919.

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