Answered By: Elyse Wolf
Last Updated: Apr 19, 2019     Views: 1531

To submit a ticket to the IT Help Desk, you can Open Ticket.

You can access IT's Service Portal and ticket system in the future by going through mySNHU:

  1. Log into
  2. Find the "Service Portal" link under "Applications on the right side of the page

    Screenshot of the Service Portal link in my.snhu

  3. On the service portal, select the "IT Solutions" Tab

    Screenshot of the Service Portal main page

  4. Scroll down to find "Need Tech Support?" and open your ticket by select "Open Ticket"

    Screenshot of the open ticket button

You can also contact the Help Desk by calling 1.855.877.9919.  Phone support is available 24/7/365.

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