FAQ: I lost the chat I was having with a librarian...where did it go?

If you have multiple browser tabs or windows open, check to see if the chat box is located on another tab or window.

Librarians will often include links to FAQs or other helpful resources in the chat sessions, and some students find that clicking on these links disconnects their chat session. You can reduce this risk by right-clicking on the link and choosing “Open link in a new tab or window.”

If the chat disconnected suddenly before you received the assistance you needed, please reach out to us again! You can start up a new chat using the "Chat 24/7 with a Librarian" button at the top right corner of this page.