FAQ: I saved a link to an article and now it’s no longer working. Why won’t the link work?
Chances are good that you grabbed the link from your browser address bar. That link is session-specific so it usually will not work after your session has ended. We recommend finding or creating a permanent link (also known as a permalink) to your article so that it will always work. Here are instructions on how to find the permalink to an article that you might find using the search on the library home page (also known as Multi-Search) and other EBSCO databases:
- Find your article and open the record page
- Look over on the right-hand side where it says Tools
- You will see a Permalink icon near the bottom
- Click on that icon and it will provide you with a link that you will need to copy and paste into your reference list or wherever you are storing your links.
This link will always work, unless EBSCO loses licensing rights. If you are not signed into mySNHU when you click the link, it will prompt you to login with your mySNHU email and password.
You also need to make sure the link has the EZproxy prefix. You can run the link through our Link Generator. You could also create an EBSCO account to save research into folders.
If you would like further assistance locating a permalink, please let us know. At the top right of this page, you will find a button to chat with us or email us at ask@snhu.libanswers.com.