Last Updated: Jun 27, 2023 Views: 7073

You can find information about the IT Department on campus by browsing the Service Portal This link opens in a new window, chat with the IT Help Desk using their "Chat with Technology Help Desk This link opens in a new window" feature, or call 1.855.877.9919.

IT Help Desk walk-in locations include Exeter Hall (Technology Help Desk and Repair Services), the Wolak Library Learning Commons building (IT Solutions Service Desk), and the Former A/V Media Suite (ITS Video Production Studio). Please visit their website for walk-in hours.

Wolak Library Learning Commons IT Help Desk Services

Repair Services

Repair Services Provided: Students

  • Virus & Malware Removal
  • Operating System Upgrades & Reinstallations
  • Hardware Upgrades
    • Memory installs, hard drives, graphics cards, etc.
  • Software Repairs
    • Installations, updates, upgrades, etc.

Repair Services Provided: Staff

  • Data back-up, hardware support, software support

Repair Services NOT Provided: Students/Staff

  • Duel-Boot Operating System Configurations
    • Parallels, boot camp
  • Customer Hard-Drive Partitioning
  • Custom Computer Requests
    • Overclocking, Linux, non-Mac OSX, non-Windows OS, Raspberry Pi’s
  • Repairing Cellphones and Tablets
  • Repairing Staff’s Personal Machines
  • Installing Programs Assigned as Coursework

Walk-Up Services 

Walk-Up Services Provided: Students

  • Student Check-Ins/Check-Outs
    • Ticket creation, updates, escalations, ticket closures
  • Device Registrations
    • Laptops, gaming systems, smart devices, streaming devices, anti-virus installs
    • Campus manager registrations for one-off devices
  • Basic Troubleshooting & Virus Removal
    • Cache, cookies, flush DNS, CCleaner, ADWcleaner
  • Software Installs
    • MiniTab, Office, Java, specialized student programs
  • Mobile/Cell Phone Support
    • Network registrations, email applications, basic troubleshooting
  • COCE/UC Systems
    • eBook access, eBook registrations, Pearson
  • System Updates
    • Basic windows updates, drivers, add-ons extensions
  • Printer Assistance
    • Checking AD permissions, check balance on Penmen accounts, associating IDs, manually associating IDs w/ Penmen account, web-prints, hardware/firmware checks, scheduling visits with Toshiba vendor

Walk-Up Services Provided: Staff

  • PGP Lockouts
    • Account unlocks, password resets, flagged accounts, domain removal/add
  • Device Registrations
    • Laptops, iPads, Phones
  • Walk Up Troubleshooting
    • Blue screens, hardware, software, email issues, department specific/unapproved technology, basic software installs, office programs
  • LLC “lost and found” technology for new staff members from old staff members
  • Personal computer issues, non-SNHU endpoints
  • Student Workers
    • Direct workers to RF/ACC labs for printer upkeep

Walk-Up Services NOT Provided: Students/Staff

  • Hardware Repairs
  • Installing Programs Assigned as Coursework

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