FAQ: How do I disable pop-up blockers in my browser?

Pop-up blockers may prevent access to some library resources. If you are having trouble accessing or using library resources, you may want to try disabling any pop-up blockers in your browser to see if that resolves the issue. To disable pop-up blockers, please follow these directions:

Edge

1. Click on the icon (to the right of the address bar)
2. Select settings and then select Cookies and site permissions from the left menu
3. Select Pop-ups permission button from the top of the page

   • To allow pop-ups for all sites, un-toggle the Block option

   • To allow or block pop-ups for a specific site, go to the Allow section, and then select Add.

   • Type in the URL that you want to allow to create pop-ups into the dialog box (starting with the https:// portion at the beginning) and select Add. The URL should now appear in your Allow list.
4. Exit and relaunch the browser.

Firefox

1. Click on the icon (to the right of the address bar) and select settings. 
2. Select Privacy & Security located on the left side

3. Scroll down to the Block pop-up windows below the Permissions section.

   • To allow pop-ups for all sites, clear the check box for Block pop-up windows.

   • To allow or block pop-ups for a specific site, click the Exceptions box and enter the site address.

4. Click OK.

5. Exit and relaunch the browser.

Safari

1. Click on the icon (to the right of the address bar)
2. Go to Settings (or Preferences)
3. Go to the Websites tab from the top menu and Click Pop-up Windows in the left sidebar.

4. On the right side, you’ll see a list of websites that have requested to show pop-ups. You can choose to Allow pop-ups for specific websites or change the default setting for all websites by choosing Allow next to When visiting other websites at the bottom of this section.

5. Exit and relaunch the browser.

Chrome

1. Click on the icon (to the right of the address bar)
2. Go to Settings
3. Click on the Privacy and Security link on the left, click on the Site Settings button
4. Scroll down to the Content section and select Pop-ups and Redirect button. 

   • To allow pop-ups for all sites, select the Sites can send pop-ups and use redirects option

   • To allow or block pop-ups for a specific site, click the Add button to the right of the Allowed to send pop-ups and use redirects option under the Customized behaviour section and enter the site address.

5. Click "Done".
6. Exit and relaunch the browser.

Please note that the above directions apply to newer versions of these browsers. Specific directions, locations and names of links may vary somewhat depending on the version of a browser you are running.

If you have any additional questions you can browse the IT's service portal, chat with the IT Help Desk using their Chat with Technology Help Desk feature, or call 1.855.877.9919.