FAQ: I think a firewall on my computer might be causing problems when I try to access library resources...what can I do?

Personal computer firewalls can sometimes cause problems with the library's proxy server which can result in issues accessing and using library resources. If you use a firewall on your computer you may need to:

1. Make exceptions in your firewall for the following domains: my.snhu.edu, go.openathens.net, proxy.openathens.net, login.openathens.net, and webapps.snhu.edu
2. Enable port http: 80

If you cannot adjust your firewall settings, it may be because you need an administrator password, or it could be that you have antivirus software installed (e.g. Norton Antivirus or McAfee) that is overriding your computer's firewall settings. In that case, you may need to go to help documentation for your antivirus software.

If adjusting your firewall doesn't work, you may need to contact your Internet Service Provider (ISP) to ensure that you have access to SNHU domains.

More Information

• Understanding Windows Firewall Settings This link opens in a new window
• How to Open a Port in Windows Firewall This link opens in a new window
• Firewall Settings in Mac OSX This link opens in a new window
• Norton Antivirus Tech Support This link opens in a new window
• McAfee Antivirus Tech Support This link opens in a new window

Please note that if you are on a work computer, you may need to contact your company's help desk or IT staff to see if the firewall can be adjusted to allow you to access the library's proxy server. 

If you have any additional questions you can browse the IT's service portal This link opens in a new window, chat with the IT Help Desk using their Chat with Technology Help Desk This link opens in a new window feature, or call 1.855.877.9919.