Answered By: Jennifer Harris
Last Updated: Aug 20, 2019     Views: 668

Some library resources, such as the "Your Library Account" area and Interlibrary Loan require a separate login or password. Some databases also require an additional login, beyond your mySNHU login, in order to access the database (databases that require an additional login will have a Additional Login Icon icon and directions in the description for logging in).

If you are being sent back to the mySNHU login page this may be due to a "cookie" being stored on your computer. The IT Help Desk recommends the following steps:

  1. Log out of mySNHU.
  2. Clear the cookies and history in your browser.
  3. Close your browser.
  4. Reopen your browser and log back into mySNHU

If you have any additional questions you can browse the IT's service portal, chat with the IT Help Desk using their Chat with Technology Help Desk feature, or call 1.855.877.9919.

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