FAQ: Why am I being asked to log in to a library resource or website even though I logged into MySNHU already?
Non mySNHU Login Page
There are several reasons that you will need to create and sign in to another account.
- Some library resources, such as the "Your Library Account" area and Interlibrary Loan This link opens in a new window require a separate login or password.
- Some databases also require an additional login, beyond your mySNHU login, in order to access the database (these databases will have a
icon and directions in the description on how to log in). - Many database require a separate login to download eBooks or to save research (articles, books, etc.) in a folder.
The mySNHU Login Page Is Asking Me To Log In
If you are being sent back to the mySNHU login page this may be due to a "cookie" being stored on your computer. The IT Help Desk recommends the following steps:
- Log out of mySNHU.
- Clear the cookies and history in your browser.
- Close your browser.
- Reopen your browser and log back into mySNHU
More Help
Questions? You can browse the IT's Service Portal This link opens in a new window or chat with the IT Service Desk using their "Chat with the IT Service Desk" feature or call 1.855.877.9919.