FAQ: How will I know when my interlibrary loan request has arrived?

NOTE: If you currently have an open Interlibrary Loan request, please CHECK YOUR SNHU EMAIL every day in case we need to contact you about your request. Due to current reduced staffing, we recommend allowing the maximum time possible for processing your ILL requests.

You will receive a notification email at your SNHU email address with the subject line “Loan Available for Pickup” when your item is available for pickup at the Information Desk.

If you have requested your item be delivered to your home address, or to the Millyard office location, you will receive an email when your item has been sent, whether via Priority Mail or intercampus delivery.

If you think you might not be receiving interlibrary loan emails, check your junk or spam folders and then add ill@snhu.edu to your contacts list.

NOTE: Please check your SNHU email at least daily until you receive your copy request or your loan request is returned. We may need to contact you for clarification or updates about your request.

For more information, please view our ILL FAQs.

Still have questions or concerns? You can contact the Interlibrary Loan Office via email at ill@snhu.edu.