FAQ: Where can I find information about the IT Department on campus?

You can find information about the IT Department on campus by browsing the Service Portal This link opens in a new window, chat with the IT Help Desk using their "Chat with Technology Help Desk This link opens in a new window" feature, or call 1.855.877.9919.

IT Help Desk walk-in locations include Exeter Hall (Technology Help Desk and Repair Services), the Wolak Library Learning Commons building (IT Solutions Service Desk), and the Former A/V Media Suite (ITS Video Production Studio). Please visit their website for walk-in hours.

Wolak Library Learning Commons IT Help Desk Services

Repair Services

Repair Services Provided: Students

• Virus & Malware Removal
• Operating System Upgrades & Reinstallations
• Hardware Upgrades
  • Memory installs, hard drives, graphics cards, etc.
• Software Repairs
  • Installations, updates, upgrades, etc.

Repair Services Provided: Staff

• Data back-up, hardware support, software support

Repair Services NOT Provided: Students/Staff

• Duel-Boot Operating System Configurations
  • Parallels, boot camp
• Customer Hard-Drive Partitioning
• Custom Computer Requests
  • Overclocking, Linux, non-Mac OSX, non-Windows OS, Raspberry Pi’s
• Repairing Cellphones and Tablets
• Repairing Staff’s Personal Machines
• Installing Programs Assigned as Coursework

Walk-Up Services 

Walk-Up Services Provided: Students

• Student Check-Ins/Check-Outs
  • Ticket creation, updates, escalations, ticket closures
• Device Registrations
  • Laptops, gaming systems, smart devices, streaming devices, anti-virus installs
  • Campus manager registrations for one-off devices
• Basic Troubleshooting & Virus Removal
  • Cache, cookies, flush DNS, CCleaner, ADWcleaner
• Software Installs
  • MiniTab, Office, Java, specialized student programs
• Mobile/Cell Phone Support
  • Network registrations, email applications, basic troubleshooting
• COCE/UC Systems
  • eBook access, eBook registrations, Pearson
• System Updates
  • Basic windows updates, drivers, add-ons extensions
• Printer Assistance
  • Checking AD permissions, check balance on Penmen accounts, associating IDs, manually associating IDs w/ Penmen account, web-prints, hardware/firmware checks, scheduling visits with Toshiba vendor

Walk-Up Services Provided: Staff

• PGP Lockouts
  • Account unlocks, password resets, flagged accounts, domain removal/add
• Device Registrations
  • Laptops, iPads, Phones
• Walk Up Troubleshooting
  • Blue screens, hardware, software, email issues, department specific/unapproved technology, basic software installs, office programs
• LLC “lost and found” technology for new staff members from old staff members
• Personal computer issues, non-SNHU endpoints
• Student Workers
  • Direct workers to RF/ACC labs for printer upkeep

Walk-Up Services NOT Provided: Students/Staff

• Hardware Repairs
• Installing Programs Assigned as Coursework