Answered By: Jennifer Harris
Last Updated: Jul 18, 2018     Views: 534

ScienceDirect only functions correctly using Microsoft Internet Explorer (version 10 or higher), Google Chrome, and Mozilla Firefox on the Microsoft Windows operating systems.  For Mac users, try using Safari as your browser. Please see their internet browser requirements page for more information. 

If you are trying to open an article in ScienceDirect after you have logged in with your SNHU email and you are asked to "pay" for the article, we suggest changing to one of the supported version of Microsoft Internet Explorer listed above. You may also try right-clicking on the article PDF and saving it to your desktop. Then open the article from your desktop to view.  

If none of the above suggestions resolved the issue, try checking the status of ScienceDirect to determine if the problem may be due to a known issue that we are working to correct, if ScienceDirect may be down or disrupted for maintenance, if there is an outage, etc. or report the problem.

More information:

ScienceDirect Help page (ScienceDirect)

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