Q. Services: Reference & Research Help


Reference & Research Help (Ask a Librarian)

Reference Services at the Shapiro Library provides a teaching and learning service point for all University students, faculty and staff. Our role is to guide, teach, and support users in their pursuit of knowledge and lifelong learning. Staffed by professional librarians, we assist users with utilizing library resources and tools, conducting research and learning the research process, evaluating information and field general questions about citation styles and plagiarism.

SNHU Librarians are available Monday - Thursday 11:00am - 9:00pm, Friday 11:00am - 4:00pm, Saturday 12:00pm - 6:00pm, and Sunday 12:00pm - 8:00pm EST (special hours may apply over breaks, summer vacation, and holidays) for walk-in visits to the Reference Desk (Wolak Library Learning Commons 2nd floor), and assistance via phone (844.684.0456), live chat, or email at ask@snhu.libanswers.com.

A 24/7 chat service is available for SNHU students, faculty, and staff who need assistance outside of the hours listed above. If you are using the 24/7 Chat with a Librarian service, you will be chatting with a librarian from another academic institution or from a national 24/7 cooperative reference service. SNHU librarians may follow up on those chats with additional information after your chat with a non-SNHU librarian. Please note that non-SNHU librarians do not have access to your library account information. FAQ: What is the 24/7 Chat with a Librarian service?

The Shapiro Library offers an extensive FAQ search where users can find information independently. Users can also request an individual instruction session with a librarian during available hours for one-on-one assistance. See policies below for more information.


The mission of reference services is to anticipate and meet the information needs of Southern New Hampshire University’s students, faculty, and staff in a timely, accurate, and professional manner and to effectively communicate the Shapiro Library’s services, resources and policies while supporting lifelong learning.


More Services Information

  • Last Updated May 28, 2020
  • Views 2764
  • Answered By Jennifer Harris

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