Answered By: Jennifer Harris
Last Updated: Jul 06, 2017     Views: 424

Interlibrary Loan (ILL) is a free cooperative service between libraries that provides current SNHU students, staff, faculty, and emeritus faculty access to books, articles, and other materials that Shapiro Library does not own. Eligible users can create an ILL account and request books, articles, and book chapters. Textbooks and items on reserve in the Shapiro Library may not be requested.

Article and book chapter requests are filled in PDF format and delivered directly to your ILL account. The average article request is filled in around 4 days, though many article requests are filled within one or two business days.  Requests for books and other loaned items may take longer as these items must be mailed to the Shapiro Library; most books are received within 5-15 business days.

Off-campus borrowers requesting print books be mailed to a home address should note that requested material must first be mailed to the Shapiro Library before we can mail it to an off-campus address. This process takes at least 5 days, and may take several weeks. To provide faster service, we will fill book requests with electronic editions whenever possible. If the library owns an ebook, due to national interlibrary loan standards, we are not able to request a print version from another library.

For more information, please view our Policies and Frequently Asked Questions (FAQs).

Still have questions or concerns? You can contact the Interlibrary Loan Office at 603.645.9605 8:30 am EST - 4:30 pm EST Monday through Friday or via email at

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