FAQ: I’m looking at an article I found through the library search. The Listen feature is not working. What should I do?

Chrome

If you are using the Chrome browser and you click on the play icon to have the article read aloud, you may have to click on the icon (it looks like a shield with a red X) to the far right of the address bar (the bar containing the URL for the page) which will allow you to "run unsafe scripts". The script is safe and will then launch the audio.  Please note that there is a slight delay before the audio begins.

Firefox

If you are in Firefox, you can click on the text icon (Toggle reader view), also to the far right of the address bar. This will change the page to just text. Once you have the text site up you can click on the voice icon (the vertical bars several different sizes) over on the left which will launch the audio. To go back to the previous page just click the arrow pointing to the left.

Requesting Support

If you would like to request support beyond the built in accessibility features, you are welcome to use the Content Remediation Request option. The Content Remediation Request option is at the top of an article page, on the far right (the button featuring a person inside of a circle) next to the Listen Button.

Further Steps

If this does not resolve the issue, please contact our IT Help Desk This link opens in a new window for assistance troubleshooting the ReadSpeaker function.

For more support with online accessibility and technology, the Online Accessibility Center (OAC) offers lots of helpful resources.