FAQ: I'm having trouble accessing library resources (bad request, header too large, and other errors). What do I do?

If you are having trouble accessing library resources, please try the following:

1. Check the status of the resource you are trying to use to determine if the problem may be due to a known issue that we are working to correct, if the resource may be down or disrupted for maintenance, if there is an outage, etc.
2. Clear your browser's cookies and cache. In some cases, you might have to flush the computer's DNS This link opens in a new window. 
3. If you are off-campus, make sure you are signed in properly through mySNHU.
4. Make sure you are accessing library resources through the library. For example, don't go to the JSTOR website, but find the JSTOR link in our A-Z Database List.
5. You may also want to visit our Troubleshooting Tips page for more information.
6. If you are still having trouble accessing library resources, please report the problem This link opens in a new window to us and we will get back to you as quickly as we can. Contact a librarian through the chat or at ask@snhu.libanswers.com if you need immediate assistance.
7. You should also report the problem to the IT Service Desk. They are available for help via chat This link opens in a new window, phone (1.855.877.9919), or by submitting a ticket on the Service Portal This link opens in a new window. It can help eliminate any computer/browser issues that could be impeding access to library resources.