The Shapiro Library contracts with many 3rd party vendors to supply access to resources for our community. Although we test and plan for issues when contracting and working with our vendors, there will be times that users will experience issues when using the vendor platforms and specific resource formats.
Reach out to a librarian on the Reference Desk immediately and describe the issue or type of barrier you are experiencing. The librarian can use their knowledge and the specific resources from the database providers to help in the moment. If the librarian on duty cannot successfully navigate the barrier with the user, they will reach out to other library staff to further assist the user and for the issue to be assessed. Individual appointments will be scheduled with the user and other SNHU teams if necessary. The Library will also follow up with the database vendor/provider to seek to understand the barrier encountered and create a plan to fix the issue.
If you need further help please contact the Library Tech Team by filling out the I Need Tech Help! form.
Please contact a librarian through the Shapiro Library Reference Desk for help.
