FAQ: I can’t log in, my password doesn’t work, or I’m having technical problems using library resources.

Basic Troubleshooting

• Clear your browser’s cache and cookies.
• Try a different browser – some library resources work better with Chrome, Firefox, or Edge.

Specific Issues

If you’re still having trouble after clearing your browser’s cache and cookies, identify specifically what it is you’re trying to log in to, as there are several possibilities:

MySNHU, SNHU Email, Office365, and Brightspace logins

MySNHU login credentials are managed by the SNHU IT department.  Contact the SNHU IT Service Desk for further assistance.

• Submit a Ticket to the IT Service Desk This link opens in a new window. Please bookmark this page for easy future access.
• Chat with the IT Service Desk This link opens in a new window.
• Call the IT Service Desk: 1.855.877.9919.  Phone support is available 24/7/365.

Library Account

If you can't log in to your Library Account (to place a hold on a print book or renew your print books), see the FAQ I'm having trouble logging in to my library account.

EBSCO Account

If you are trying to save articles to your folder or download an EBSCO ebook, you must create a personal EBSCO account. This is not automatic. You have to create this individually. This FAQ shows you how to do that: What is the EBSCO username and password? If you've already set up a personal EBSCO account, please use the “Forgot your password?” link on the EBSCOhost sign-in page to create a new password. If you need further help please contact the Library Tech Team by filling out the I Need Tech Help! form.

Other technical problems, error messages, etc. using library resources

Be sure to first clear your browser’s cache and cookies.  Check the FAQs below for more information:

• I'm having trouble accessing an EBSCO database?
• When I try to open material in ProQuest, all I see is a blank page?
• I'm having trouble accessing library resources (bad request, header too large, and other errors). What do I do?
• I'm getting an error message when I try to access or use library resources?
• When I click on "Full Text Finder" all I see is a blank white page?
• I saved a link to an article and now it’s no longer working. Why won’t the link work?
• There is a broken link in my Brightspace course. What do I do?

Content authored by: CD